Cleo Spa Gramercy

Privacy Policy

Gift Certificates

All gift Certificate sales are final. Gift certificates are not refundable or exchangeable.  Gift certificates should be treated as cash, and are not redeemable if lost or stolen.

Medical conditions

Please inform your service technician of any medical conditions that may impact your visit.

It is also imperative that we are aware of potential contagious conditions. If such a condition exists, we cannot provide service(s) to you without written consent from your physician.  We cannot provide services if open or infected wounds are present.   If you have such a condition or think one may exist, please notify of us promptly before the service.

Pets

No pets allowed.

Service animals specifically trained to aid with a disability are welcome.

Tardiness

To remain courteous of others, please arrive on time for scheduled appointments.

We will allow a 10 minutes window past your schedule time before moving on to the next client.

Cell phones, Conversations & Child Supervision

All cell phones should remain on silent and conversations limited while in service areas.

We ask that all guests keep voice levels to a minimum as we have created a serene and relaxing atmosphere.   Children should be supervised at all times and remain respectful to those receiving services around them.   This is your time to relax and rejuvenate!

Personal Belongings

Please leave all jewelry and valuable items at home.   We are not responsible for lost, stolen or misplaced items.

Services

No refunds will be provided for any services.

We offer complimentary minor fixes within 3 days of the service completion, pending manager approval.

Repair

Full-set nail enhancements(UV Gel, Gel-X, Dipping Powder) and gel manicures are guaranteed for 5 days after your appointment. If you notice chips or lifting in the first 5 days, please call us to schedule a free repair.